Cancellations & Refunds:  

Returns

The Mybbqs.com default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

Return Time Frame: At Mybbqs.com, we accept returns within 14 days of receiving your order. Items must be returned in their original, unused condition and packaging. To initiate a return, please contact our customer service at support@mybbqs.com or call (307) 243-2777. Please note that return shipping costs are the responsibility of the customer, and a 25% restocking fee may usually apply.
You can also check the product pages to see the specific return and exchange conditions for each brand.

Cancellations (Before Order Ships)

If you need to cancel an order, cancel your order any time before it ships completely free of charge. please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  (307) 243-2777, or email support@mybbqs.com any time. 

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will usually incur around 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Please Read the Following

When you are making a purchase from Mybbqs.com, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Mybbqs.com within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Please carefully inspect the packaging of your item(s) upon delivery. If you notice any damage, make sure to note it on the delivery receipt when signing.

Refund Processing Time: Up to 20 Days

Refund processing can take up to 20 days from the time we receive the returned product. Once we have received and inspected the item to ensure it meets our return conditions, we will issue a refund to the original payment method. You will receive a notification once the refund has been processed. Please note that depending on your bank or card issuer, there may be an additional delay before the refund appears in your account.

Damages

Please carefully inspect the packaging of your item(s) upon delivery. If you notice any damage, make sure to note it on the delivery receipt when signing.

Steps to Report Damages:

1 - Document the Damage:

• Take clear photos of the damaged item(s), the box, and the SKU label.
• Provide a brief description of the damage.

2 - Report Immediately:

• Email the photos and description to support@mybbqs.com.
• For freight shipments, this must be done within 24 hours of delivery.

3 - Processing Claims:

• We will initiate an insurance claim on your behalf once we receive the necessary documentation.
• Failure to report punctures, exterior damage, or any visible signs of damage within 24 hours will result in an invalid freight damage claim.

Ensuring these steps are followed allows us to address the issue promptly and process your claim efficiently.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details.